Privacy Policy

Policy for Personal Information Protection

SMS Co., Ltd. (the “Company”) considers that it has a social responsibility to protect personal information received from all of its stakeholders, including all users, shareholders, officers and employees, in its role as a company engaging in business related to the creation of optimal information infrastructure in the nursing care, medical care, career, health care, senior life and global fields.

The Company hereby declares that it will promote the protection of personal information by establishing this policy and plan for personal information protection, and by causing all Company employees to thoroughly recognize the significance of and to address personal information protection.

Article 1. Acquisition and Use of Personal Information

The Company will acquire personal information while defining the purposes of use thereof and shall use the personal information only within the scope of such purposes.

The Company has established an internal management system and takes security management measures so that personal information will not be used beyond the scope of the purposes of use.

Article 2. Management and Protection of Personal Information

The Company will manage the personal information in a strict manner and will not disclose or provide the personal information to any third parties without first obtaining consent from the principal.

The Company sets out and implements security management measures so that personal information will not be divulged, lost or damaged. For more details about the Company's security management measures, please see the page on the Company’s website.

In addition, the Company establishes and implements procedures to prevent the recurrence of any problems. In the event of any problems occurring, the Company will promptly correct the same to prevent any recurrence thereof.

Article 3. Compliance with Laws and Regulations

The Company will comply with the laws and regulations applicable to the handling of personal information possessed by the Company, as well as any other guidelines and other regulations prescribed by the government.

Article 4. Handling of Inquiries and Complaints

The Company has established a system and procedures for the acceptance and handling of any inquiries and complaints on the personal information possessed by the Company, and thereby promptly handles such inquiries and complaints.

Article 5. Continuous Improvement of Personal Information Protection Management System and Scheme

The Company continuously improves the management system and scheme for personal information protection.

Established on January 10, 2005
Last revised on April 1, 2022
SMS Co., Ltd.
(Please see the Company’s website for information on the Company’s address and the name of the representative.)

(Contact point for complaints and inquiries regarding personal information)

Contact Us
Contact: SMS Co., Ltd. Personal Information Management Office
(Please see the Company’s website for information on the Company’s address.)
*Reception hours are from 10:00 a.m. to 6:00 p.m. on weekdays.
*Please note that we will not accept any inquiries or complaints made by you when you directly visit the Company.


Handling of Personal Information

1. Definition of Personal Information

Personal Information is information relating to an individual which can identify the relevant individual by name, address, telephone number, email address, place of employment, date of birth, or other descriptions, etc., comprising such information, or information which includes personal identification codes or data. Personal Information also includes any information which, by itself, cannot identify the relevant individual but which can be easily compared with other information to thereby enable the identification of the individual.


2. Management of Personal Information

The Company sets out this Privacy Policy and pays careful attention to the management of personal information of the persons using the services provided in accordance with this Privacy Policy (the “Company Services”) and the persons associated with the Company, including our clients (collectively, “Users”), and handles the same accordingly. The Company has established internal rules regarding the protection of personal information and will endeavor to engage in various activities to enlighten its officers and employees of the same on a periodic basis, including by providing such persons with training and education on personal information protection.


3. Acquisition and Purpose of Personal Information

The Company will properly acquire Users’ personal information to the extent necessary for its business operations and will not use the same for any purposes other than the following:

  1. Company’s provision of the Company Services to Users;
  2. Disclosure of personal information to companies using the Company Services (the “Companies Using the Company Services”) for conducting the purpose set forth in “3. Acquisition and Purpose of Personal Information”;
  3. Delivering information and materials by way of online magazine, etc., for the services, products and the like provided by the Company and the Company’s related companies;
  4. Requests for cooperation in responding to questionnaires, reporting questionnaire results, campaign notifications, applications for participation as testers, sending of gifts, etc.;
  5. Recruiting media coverage interviewees for preparing article contents;
  6. Performing operations necessary for provision of the Company Services, and for responding to inquiries from Users;
  7. Processing personal information into statistical information or anonymously processed information, or the use or provision thereof;
  8. Management of Users’ information, processing of payments and revenues;
  9. Making necessary contacts with Users;
  10. Other than the foregoing, operations relating or incidental to the foregoing.

*Please note that part of the documents received by the Company may not be returned.
*In the services where the Company introduces a User to a company using the Company Services, the personal information provided by the User to such company which was introduced through the relevant services will be considered to have also been provided to the Company.
*Please note that the Company may use personal-related information (e.g., web page browsing history) received from the Companies using the Company Services or any third parties, by way of linking the same with the personal information held by the Company, for the purposes of use set forth in this Privacy Policy.


4. Result of User Failing to Provide Personal Information

If a User fails to fill in the necessary items, such User may not receive the Company Services.


5. Provision of Personal Information to Third Parties

Upon obtaining consent from a User, the Company may provide the personal information received from such User to the Companies using the Company Services for the purpose of providing the User with the Company Services, taking into consideration the desired conditions, etc., of the User. If any of the following applies, the Company may provide a User’s personal information without such User’s consent:
If the personal information received from the User is provided to companies using the Company Services, taking into consideration the User’s desired conditions, etc.,
for the Company Services

  1. cases in which there is a need to protect a human life, body or fortune, and when it is difficult to obtain a User’s consent;
  2. cases in which there is a special need to enhance public hygiene or promote the fostering of healthy children, and when it is difficult to obtain a User’s consent
  3. cases in which there is a need to cooperate in regard to a central government organization or a local government, or a person entrusted by them with performing affairs prescribed by laws and regulations, and when the Company determines that there is a possibility that obtaining a User’s consent would interfere with the performance of the said affairs;
  4. case in which the third party to whom the User’s personal information is provided is an academic research institution, etc., and it is necessary for such third party to handle such User’s personal information for academic research purposes(including cases in which a certain part of the purposes for handling such User’s personal information constitutes academic research purposes, and excluding cases in which the purposes for handling the personal data are likely to cause unjust harm to the rights or interests of individuals);
  5. cases in which the disclosure of the User’s personal information is requested by a court, public prosecutor’s office, police, bar association, consumer center or agencies having similar authority thereto;
  6. cases in which the handling of the personal information is entrusted to an outside business operator or other third party to the extent necessary to achieve the purposes of use;
  7. cases in which the personal information is provided accompanied with a business succession caused by a merger or other reason;
  8. If the personal information received from the User is provided to companies using the Company Services, taking into consideration the User’s desired conditions, etc., for the Company Services;
  9. cases in which personal information to be jointly used by a specified person is provided to such specified person; or
  10. in addition to the above, cases based on laws and regulations
    • <Purpose of provision to third parties>
      To provide services more suitable to the User’s desired conditions;
    • <Items of personal information to be provided to the companies using the Company Services>
      a.Information which the Company receives at the time of membership registration on the website for the Company Services (the “Website”);

      b.Information which the Company receives in relation to transactions between the Company and the Company’s related companies;

      c.Information which the Company receives on accepting inquires, etc.; or

      d.Other information which the Company receives from the Users.
    • <The provision means and method to the companies using the Company Services>
      e-mail, facsimile, postcard, oral communication (e.g., via telephone) , or others
    ​ ​

6. Joint Use of Personal Information

The Company may jointly use the personal information within the following scope, for the purpose of further improving the Company Services:

<Scope of joint use>
Company and Company’s related companies
* Company’s related companies: The companies listed in the “Group Companies” pages on the Company’s website.

<Purposes of joint use>
The purposes of joint use as specified in “3. Acquisition and Purpose of Personal Information.”

<Items of personal information to be jointly used>
a.Information which the Company receives at the time of membership registration on the Website;

b.Information which the Company receives in relation to transactions between the Company and the Company’s related companies;

c.Information which the Company receives in connection with responding to any inquiries; and

d.Other information which the Company receives from the Users.

<Person responsible for joint use>
SMS Co., Ltd.
(Please see the Company’s website for information on the Company’s address and the name of the representative.)

<Personal information acquisition method>
Acquisition by filling-in a form on the website, e-mail, facsimile, postcard, questionnaire, verbal(including via telephone), or by other documents

7. Outsourcing of Personal Information

The Company may outsource all or part of the handling of personal information to the extent necessary to achieve the purposes of use. If the Company outsources the handling of personal information, the Company will select an appropriate outsourcing partner(including an overseas business operator)and properly supervise the outsourcing partner so that the personal information will be managed in a safe manner. For more details about the security management measures implemented by the Company, please contact the Company using the contact details specified in “Contact point for complaints and inquiries regarding personal information” above.


8. Restriction on Collecting Sensitive Information

Unless the Company obtains the prior consent of the relevant User or unless otherwise permitted by the laws and regulations, the Company shall not obtain any sensitive information as set out below(including personal information requiring special consideration; “Sensitive Information”); moreover, after obtaining any Sensitive Information, the Company shall not provide the same to any recruiting companies, nursing care facilities or the like that fall under the Company Services.

  1. Matters relating to philosophy, creed or religion;
  2. Matters relating to race, ethnicity, family origin, legal domicile(excluding the information relating to the prefecture where the User is located), physical or mental disability, criminal records, fact of the User having suffered damage as a result of a crime, and other matters which may cause social discrimination;
  3. Matters relating to the right to organize workers, collective bargaining and acts of other group activities;
  4. Matters relating to participation in collective demonstration acts, exercise of petition rights and other political rights;
  5. Matters relating to health care, medical care or sex life.

9. Use of Statistical Data

Based on the User’s personal information received by the Company, the Company may prepare, pursuant to the procedures specified by the laws and regulations, statistical data or anonymously processed information which are processed so that the individual User cannot be identified. The Company may use such statistical data in which the User cannot be identified without any limitations.


10. Disclosure, etc., of Personal Information Subject to Disclosure

(1)Contents which the User may request

In accordance with the Act on the Protection of Personal Information(the “Act”), the Company will accept the following requests from the principal of the personal information retained by the Company or his/her representative with regard to the personal information retained in which the User him/herself is identifiable:

  1. Request for “Notification of purposes of use”;
  2. Request for “disclosure(including records provided by a third party; hereinafter, the same shall apply)”;
  3. Request for “correction or addition of contents”;
  4. Request for “suspension of use, deletion, and suspension of provision to any third party.”

(2)Contact method

Please make contact at the following address for any inquiries regarding the handling of personal information by the Company and for any requests for disclosure, or the like:

<If via postal mail>
SMS Co., Ltd.
Personal Information Management Office
(Please seethe Company’s website for information on the Company’s address.)

<If via email>
SMS Co., Ltd.
Personal Information Management Office
privacy@bm-sms.co.jp

Please use the following application format:
- Application for Disclosure, Etc., of Personal Information, and Application for Outsourcing of Personal Information Handling (MS Word formant)
- Application for Disclosure, Etc., of Personal Information, and Application for Outsourcing of Personal Information Handling(PDF format)
*Please be advised that any inquiries made while visiting the Company will not be accepted.
*The User may be contacted by the Personal Information Management Office in order to verify his/her identity.

(3)Fees and collection method

  1. The fees for any request for disclosure or notification of purposes of use shall be in the amount of JPY 500 per case (Any fees for issuance of money order (kogawase) shall be borne by the User him/herself.).
  2. These fees shall include the fees for registered mail in the case of postal mail from the Company to the User.
  3. Other than the foregoing, actual expenses shall be separately charged.
  4. No fees shall be charged in the case of correction, addition or deletion of contents, or for suspension of use.
  5. Fees shall be collected by way of exchange of a fixed amount.

11. Name of Accredited Personal Information Protection Organization which the Company belongs to, and Department to which Complaints should be Lodged

<Name of accredited personal information protection organization>
Japan Information Processing Development Center(JIPDEC)

<Department to which complaints should be lodged>
Personal Information Protection Complaint Office

<Address>
Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo, 106-0032

<Telephone No.>
03-5860-7665 / 0120-700-779

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